Examines two traditional approaches to the measurement of library service--the gathering of circulation and reference statistics--and relates them in a statistical model in an attempt to define real standards against which a library's activity can be compared. Graphs comparing reference and circulation statistics are included. (Author/JD)

Proposes a methodology for reviewing academic branch libraries based on Association of College and Research Libraries (ACRL) guidelines. A four-part model is presented, including scope and review, decision-making responsibilities, criteria for opening and maintaining branch libraries, and the final report and recommendations. Sample outlines of…

The first of five lessons in a tutorial on library evaluation from "American Libraries" and the University of Wisconsin/Madison School of Library and Information Studies includes instructions on how to earn a Certificate of Completion. A generalized evaluation model is presented and related to the planning process in libraries. (EJS)

A local model for support of periodic academic program reviews by the Indiana Commission for Higher Education (ICHE) has developed and evolved at the Ball State University library. The process of devising a format to systematically report library holdings statistics to support program reviews and other collections development duties began in 1975;…

Advocates the use of the Total Quality Management (TQM) model for libraries to survive financially and to retain their customers. An award for library quality based on the Malcolm Baldridge Award is proposed to enable institutions to use an evaluation procedure that rewards a commitment to continuous improvement. (Contains five references.) (EAM)

This report presents a systematic review of the literacy services of the Vancouver Public Library (British Columbia), both to determine if those activities met the needs and expectations of local adult learners and to see if those activities compared favorably with general standards and with other libraries' literacy services. Data was collected…

A model to encourage and facilitate change in school media programs was developed and field tested. The model was intended to provide assessment measures of media centers, planning strategies, and methods for implementing change. The model considered personnel, physical plant, collections, and operations. In 1975, the model was field tested in…