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Kenney, Brian – Library Journal, 2002
Discusses digital reference services, also known as virtual reference, chat reference, or online reference, based on a round table discussion at the 2002 American Library Association annual conference in Atlanta. Topics include numbers and marketing; sustainability; competition and models; evaluation methods; outsourcing; staffing and training;…
Descriptors: Competition, Conferences, Evaluation Methods, Futures (of Society)
Peer reviewedExon, F. C. A.; Punch, Keith F. – Journal of the American Society for Information Science, 1997
This study tested assumptions about self-sufficiency of academic library collections and the paradigm shift to providing access to information stored elsewhere. Inter-library borrowing statistics of Australian libraries were correlated with collection size. The study concluded that collection self-sufficiency is a fallacy and that the information…
Descriptors: Academic Libraries, Access to Information, Foreign Countries, Higher Education
Download full textBertot, John Carlo; McClure, Charles R.; Ryan, Joe – 2000
This report summarizes the findings, issues, and lessons learned from the Developing National Public Library and Statewide Network Statistics and Performance Measures study conducted between January 1999 and August 2000. The overall goal of the study was to develop a core set of national statistics and performance measures that librarians,…
Descriptors: Evaluation Methods, Information Networks, Information Services, Information Technology
Kuo, Ming-Ming Shen – 1992
A local model for support of periodic academic program reviews by the Indiana Commission for Higher Education (ICHE) has developed and evolved at the Ball State University library. The process of devising a format to systematically report library holdings statistics to support program reviews and other collections development duties began in 1975;…
Descriptors: Accreditation (Institutions), College Libraries, Evaluation Methods, Expenditures
Shim, Wonsik; Kantor, Paul B. – Proceedings of the ASIS Annual Meeting, 1998
Describes a new analytical tool, data envelope analysis (DEA) model, which can provide better understanding of the efficiency of academic research libraries. Reports the results of a study using 1994-1995 Association of Research Libraries statistics together with expert judgments, in terms of constraints, to make the model more applicable to the…
Descriptors: Academic Libraries, Cost Effectiveness, Data Analysis, Evaluation Criteria
Peer reviewedHegenbart, Barbara – Library Hi Tech, 1998
Presents an analysis of the Internet Public Library (IPL) from an economic perspective, using the model of the cost-minimizing firm. Highlights include application of the model to the IPL, analysis of revenue and cost in the reference department, analysis of reference statistics, and unit cost of reference service. (AEF)
Descriptors: Cost Effectiveness, Costs, Econometrics, Electronic Libraries
