This report summarizes the findings and describes the products of a 2-part research project that examined the parameters of Washington's interlibrary loan cooperation statewide, and developed a set of computer models to be used in simulation studies of associated activities and policies. It contains a statement of the problem; an historical…

Article focuses on planning process used by staff of State University of New York College at Brockport library to develop and implement a user study measuring effectiveness of library's services. The planning model, research committee, sampling design, questionnaire development, and implementation and evaluation of survey are discussed. Twenty-one…

Information problems of health science students receiving their education in rural areas were studied by the Bio-Medical Library of Minnesota to: (1) delineate and describe off-campus students' needs for, and access to, information; and (2) propose models for providing information services. Forty students of the Rural Physician Associate Program…

This report presents a systematic review of the literacy services of the Vancouver Public Library (British Columbia), both to determine if those activities met the needs and expectations of local adult learners and to see if those activities compared favorably with general standards and with other libraries' literacy services. Data was collected…