Proposes use of quality circles (QCs)--groups of employees who meet to learn and apply techniques for solving problems affecting work or workplace--to involve library employees in decision-making process and improve morale and product/service quality. Basic philosophy, establishment of QC, and QC techniques are noted. Twelve references are…

Three models for college and university decision-making about scarce resources are outlined: (1) shared governance, (2) corporate management, and (3) total quality management. Two underlying principles of all the models are, first, that faculty are the heart of the institution and, second, that successful institutions are governed through the…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students provides a classroom model to meet the needs of students learning TQM skills as well as other workplace skills. These workplace skills, sometimes called "SCANS competencies and skills," are a set of skills identified by the Secretary of…