Using a systems concept as a model, the article explores the primary determinants of behavior and provides a conceptual, yet practical, basis for understanding and improving interpersonal effectiveness. (Author)

This publication is intended to aid school district personnel in establishing and managing a volunteer services system capable of simultaneously meeting the needs of the school system and of volunteer personnel. Chapter 1 discusses the need for systematic management of volunteer services, outlines a model volunteer services system developed by the…

A. J. Romiszowski developed a schematic model for analyzing performance problems. Whether a problem lies with staff members or their environment is determined first. Staff problems are grouped according to past performance. Work environment problems include work methods, management systems, and job organization. Model emphasizes flexibility and…

The School Personnel Management System offers a correlated set of job descriptions, evaluative instruments, policies, tools, forms, and publications intended to aid local school officials in enhancing their personnel management programs. The materials are contained in two looseleaf binders entitled "Manual 1--Tools," and "Manual…

The National Task Bank of 547 tasks in the public welfare field was developed from tasks written by eight states and by the Social and Rehabilitation Service. This document describes the background and development of the bank and outlines the procedures used. The task bank illustrates 13 functional cagegories of data, people, and things for…

The system being tested for the U.S. Navy civilian workforce to integrate equal employment opportunity (EEO) goals into an accountability and tracking system for effective management action is described in this report. The system is described as one that moved from a top down modeling oriented system previously used to a bottom up information…

A procedural guide for developing personnel training programs, the document presents a model system which is an integration of a training process outline by the Kentucky Department of Child Welfare and the HumRRO systems approach training model. The first chapter, The Systems Approach to Training, provides background information. Chapter 2,…

Rising competition in world and domestic markets for the past 2 decades has necessitated that U.S. companies undergo significant transformations to improve their performance with respect to a wide array of efficiency and quality indicators. Research on the transformations recently undertaken by some U.S. companies to boost performance revealed two…

The 1975 supplement to the National Task Bank consists of 550 additional tasks in the field of human service selected and edited from task analysis projects in a number of States. The supplement is organized in the same format and numbered sequentially with the original edition published in 1973. The use, organization, and development of the Bank,…

The General Accounting Office (GAO) examined the effectiveness of using strategic human capital (HC) management to drive transformational change in federal agencies and reported on its own implementation of a new competency-based performance management system. First, the potential impacts of the following three broad HC reform opportunities to…

This document presents and discusses the national skill standards for advanced high-performance manufacturing that were developed during a project that was commissioned by the U.S. Department of Education. The introduction explains the need for national skill standards. Discussed in the next three sections are the following: benefits of national…

This document presents information, guidelines, and resource materials to help law enforcement administrators address issues related to recruiting and retaining women in law enforcement. Its 14 chapters contain the following sections: statement of the problem; legal issues; possible solutions, model policies, and practices; expert assistance,…