For the past few years, virtual environments (VEs) have gained broad attention from both scholarly and practitioner communities. However, in spite of intense and widespread efforts, most VE-related research has focused on the technical aspects of applications, and the necessary theoretical framework to assess the quality of interfaces and designs…

Effective problem solving depends on adopting the appropriate frame of reference to guide the search for solutions. If the problem is mislabeled or the wrong frame of reference used, the chances for success are lower. (SK)

Discusses high-involvement work teams, in which groups of workers participate in improving their work activities; describes how a typical work team progresses through a project; and introduces a systems model of interrelated steps through which teams may progress to solve problems. (LRW)

A. J. Romiszowski developed a schematic model for analyzing performance problems. Whether a problem lies with staff members or their environment is determined first. Staff problems are grouped according to past performance. Work environment problems include work methods, management systems, and job organization. Model emphasizes flexibility and…

Three instruments designed to evaluate the performance of work groups in organizations were analyzed with reference to a recently developed comprehensive model of the group problem solving process. Although each instrument measured nine or ten dimensions of group behavior, none of them measured more than seven of the 16 categories of variables…

Discusses three evolving paradigms for supporting learning and work performance: instructional design, performance support, and network systems. Describes an overall trend toward greater flexibility and empowerment, and shows how each paradigm reflects the technologies available at the time of its initial development. (AEF)

The competencies of the university secretary were studied at the University of Southern Maine. In addition to developing position descriptions, competencies that distinguish effective performers were also identified. Based on results of interviews with 24 secretaries, a competency-based model was developed. Fourteen competencies were categorized…

Phase II of a project extended data collection and analytic procedures to develop a model of expertise and skill development for en route air traffic control (ATC). New data were collected by recording the Dynamic Simulator (DYSIM) performance of five experts with a work overload problem. Expert controllers were interviewed in depth for mental…