In this research, the relational coordination model has been applied to prove learners' and instructors' high levels of satisfaction in e-learning. According to the model, organizations can obtain better results in terms of satisfaction by providing shared knowledge, shared goals and mutual respect mechanisms, supported by a frequent, timely and…

A framegame is an informal, game-like activity that may be used within management groups to gain group consensus and problem resolution. The technique combines individual contributions and group interaction. A sample framegame structure is provided. (Author/MLF)

Two ways of communication in the problem solving process of evaluation are described. In Model I, the theory-in-use is governed by "win, de-emphasize negative feelings, and be rational." This leads to strategies of protect yourself, protect others, and control the situation and the task. These strategies result in mistrust,…

General systems theory provides a theoretical framework for understanding stress and formulating problem-solving strategies. Both individuals and schools are systems, and general systems theory enables one to ask whether they are operating harmoniously and communicating effectively. (Author/RW)

A behavioral consultation school psychology service model is presented which provides a vehicle for services and communication of process and outcome measures in program evaluation research. The consultation model promotes process and outcome evaluation, leads to use of an applied research technology, and provides a communication technology for…

Discusses a framework for identifying organizational processes or models within the context of the organization's decision-making processes. Five organizational models appropriate to academic libraries are presented: rational, political bargaining, garbage can, bureaucratic, and participatory. Guidelines for managers include how to distinguish…

Examines the role of rhetorical strategies in repairing damaged corporate relationships. Demonstrates the utility of an integrated model (multiple-publics concept and strategies of apologia) to corporate public relations through a case study of Union Carbide's justification of the Bhopal gas leak. (KEH)

Develops a contingency model for managing a variety of corporate crises. Views crisis management as an information-processing situation and organizations that must cope with crisis as information-processing systems. Attempts to fit appropriate information-processing mechanisms to different categories of crises. (PRA)

It is argued that to deal with conflict effectively in a college or university, it is necessary to be aware of the structural relationships and antecedent conditions that cause it, and to watch for early signs of trouble. Seven levels of conflict are identified and strategies for resolution are suggested. The importance of early intervention is…

One of the most valuable skills in group decision making is the ability to make trustworthy judgments about group performance. It follows from the "inferential model" of social cognition (Pavitt, 1989; Pavitt & Hight, 1986), that there are three types of judgments relevant to the group context: (1) behavioral (what the group did);…

Proposes a new model--the extended model--for firms to respond to consumer complaint letters. Indicates that aspects of response, such as interest in solving the problem and specificity affect effectiveness judgments and impact on the recipient's overall impression of the company. (NKA)

In order to evaluate the effectiveness of problem-solving groups, a study developed a model of group problem-solving behavior, and applied the resulting conceptual framework to 16 actual evaluations of quality circle programs (defined as a group of 3-15 persons from the same work area who meet for problem-solving). The model divides each of the…

Three instruments designed to evaluate the performance of work groups in organizations were analyzed with reference to a recently developed comprehensive model of the group problem solving process. Although each instrument measured nine or ten dimensions of group behavior, none of them measured more than seven of the 16 categories of variables…

A study of two small-to-middle-sized midwestern school districts, each observed for over a year, shows that the negotiated order concept can provide a useful framework for viewing schools' organizational functions. According to the negotiated order concept, organizational relationships require constant negotiations concerning values, goals, rules,…