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Direct linkBarkur, Gopalakrishna; Varambally, K. V. M.; Rodrigues, Lewlyn L. R. – Learning Organization, 2007
Purpose: The purpose of this research is to study the influence of five critical factors on service quality in the insurance sector. Having studied the influence of these critical factors, an attempt has been made to obtain a generic solution to enhance the quality of service by proposing a holistic framework of learning organization. As…
Descriptors: Insurance, Industry, Knowledge Management, Management Systems
Peer reviewedCage, Alvin C. – College and Research Libraries, 1986
Examines recent developments in field of systems theory that can improve library management practices by broadening perspective in which these problems may be approached. The concept of organizational life cycles is discussed and a paradigm for application of its principles is developed. An Rx decision chart is appended. (9 references) (EJS)
Descriptors: Diagrams, Library Administration, Library Planning, Management Systems
