To protect human subjects to the fullest extent possible, stakeholders must make time to reflect as well as engage in continuous-improvement efforts regularly using a rigorous framework. At one completely online university that primarily grants graduate degrees, stakeholders informally expressed complaints relating to various policies and…

As the growth of online programs continues to rapidly accelerate, concern over retention is increasing. Models for understanding student persistence in the face-to-face environment are well established, however, the many of the variables in these constructs are not present in the online environment or they manifest in significantly different ways.…