This article is part of the dialogue on human performance technology (HPT) models that began in the October 2011 issue of "Performance Improvement." In 1996, the author shared a new HPT model with "Performance & Instruction" readers. Since then, he has refined the model and added empirical research. In the spirit of continuous improvement, the…

For social work practitioners to engage fully in efforts designed to improve the quality of social services, they need to understand what is meant by quality of care, grapple with its complexity, and know how to identify and leverage the key factors most likely to influence it. This article introduces a conceptual model that articulates numerous…

Internships have been used by many academic programs to augment the student's educational experience. We discuss two internship programs that have been continuously refined in recent years to provide the students with a structured learning experience. We present a model for enriching student experiences by integrating internship experiences with…

Public financing for education and an array of other children's services has become a topic of significant interest and political concern. Elected officials and policymakers have sought to respond to public concern and dissatisfaction through a more explicit focus on results. To assist in this work of achieving and measuring important outcomes for…

This document contains four papers from a symposium on organization development and change. "The Effectiveness of Total Quality Management: A Response to the Critics" (Douglas H. Smith, Ralph G. Lewis) identifies four effectiveness principles: customer satisfaction, continuous improvement, speaking with facts, and respect for people. "Fast Cycle…

Describes quality models that community colleges have adopted to improve program effectiveness and customer service, focusing on the use of these models in career development. Discusses exemplary college programs that focus on quality, teamwork and participatory management, and service to students as their prime customers. (AJL)

This document contains conference papers, other speeches, and supplementary material from the first International Conference on Total Quality Management (TQM) and Academic Libraries, held in 1994. The conference was comprised of four sessions, and the introductory remarks of each are included, along with transcriptions of each session's…

The Engineering Technologies Division of the Northern Alberta Institute of Technology (NAIT) in Canada has developed a systems approach to program review called Competency Profile Development (CPD). This approach utilizes a combination of organizational communication, project management, management-by-objectives, a modified Developing A Curriculum…

This paper reviews the literature pertaining to Total Quality Management (TQM) and its application in educational settings, especially at institutions of higher education. The review is organized into the following topical areas: the concept of "quality" (usually involving customer satisfaction, executive-level leadership, and employee…

This monograph summarizes the current thinking in the national literature on the subject of cost-containment and productivity in higher education and applies findings to higher education in California. It presents a framework for characterizing the major factors driving higher education costs, outlines potentially promising areas in identifying…

This document profiles the Lansing Area Manufacturing Partnership (LAMP), which is a model school-to-career initiative featuring an innovative integrated, employer-driven curriculum that was designed, developed, and implemented through the joint efforts of the Ingham Intermediate School District in Lansing, Michigan, the United Auto Workers (UAW),…