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Making Quality Sense: A Guide to Quality, Tools and Techniques, Awards and the Thinking Behind Them.
Download full textOwen, Jane – 2002
This document is intended to guide further education colleges and work-based learning providers through some of the commonly used tools, techniques, and theories of quality management. The following are among the topics discussed: (1) various ways of defining quality; methods used by organizations to achieve quality (quality control, quality…
Descriptors: Administrator Guides, Benchmarking, Brainstorming, Colleges
