This report presents an instructional design model that was developed for use by the End-Users Computing department of a large pharmaceutical company in developing effective--but not lengthy--microcomputer training seminars to train office workers and executives in the proper use of computers and thus increase their productivity. The 14 steps of…

Describes study that was conducted to determine whether the search process is the same for academic, public, and school library users. Cognitive models of information seeking are discussed, users' attitudes during the search process are described, the role mediators play is examined, and future research needs are suggested. (26 references) (LRW)

The purpose of this research was to develop and field test a new flowchart model prescribing specific operations for tryout and revision of prototype multi-media self-instructional treatments. The methods and results of the following four phases of the study are described: (1) design of a MK I flowchart model based on a review of the literature;…