The goal of this research which was carried out in reputable dedicated call centres within the Turkish telecommunication sector aims is to evaluate competence-based curriculums designed by means of internal funding through Stufflebeam's context, input, process, product (CIPP) model. In the research, a general scanning pattern in the scope of…

Today, women comprise nearly half the U.S. workforce and outnumber men in many previously male-dominated fields. This seismic cultural and demographic shift has dramatically impacted organizations. The most obvious impact is the presence of, and dependence on, increased numbers of women employees throughout organizations. Retention of talented…