An information services organization based on individual constituent groups, instead of defined physical collections and technologies, encourages a broader, more effective, and innovative use of varying information and technology services for academic libraries. Such a model also provides more focused and clearly defined positions and procedures…

Discusses the need for the library profession to learn not only how to identify information needs, but also to create new services and delivery patterns around them. The existing literature on information needs and information seeking behavior is briefly reviewed, and a research agenda for the 1990s is summarized. (51 references) (Author/CLB)

Examines how to determine the best model of reference service. Highlights include: libraries and community; components of reference service; inherent values of reference service; conflicting values and models of service; technology and change; new models and old values; and the "right" model of reference service. (AEF)

Discusses issues raised by the development of remote reference. Two scenarios are proposed: (1) how Internet users and their information-seeking behavior challenge the traditional reference service model, its value system, and the librarian role in that model, and (2) a model of close linkages between librarians and users engaged as partners along…

Presents a way to model a large class of reference information based on a semantic network technique with embedded argumentation of the information provider. Shows by discussion of several alternatives that the approach is flexible enough to be adapted to different user and system requirements. (Author/AEF)

Discusses the need to change reference service in academic libraries to meet changes in user needs and customer service technologies. Topics include convergence of information services and technologies; portable computing; new values; new service models; on-site integrated services; and remote integrated services. (Contains 27 references.) (LRW)

This paper discusses reference services in the digital library. The introduction provides definitions of a digital library, and the first section summarizes the purposes of a digital library system, as well as key roles for information professionals. The second section provides examples of mediated and unmediated digital reference. The third…

This special section includes eight articles that address issues concerning library buildings. Highlights include information technologies; industry standards; design; management issues, including organizational climate; long-range, or strategic, planning, including models and political issues; friends of library groups; technology in reference…

Describes the general situation of information services in rural public libraries in the context of the changing nature of rural America. Highlights include the development of rural communities and libraries; public expectations and information needs; barriers to information access; and examples of successful rural reference services. (Contains 31…

Twelve articles describe the impact of library technologies on reference services. Staff training, the academic librarian as teacher and information provider, decision-making models for planning reference services, patron database access options, management of reference services, systemwide electronic access, and the electronic library are among…

Proposes a model for educating information professionals based on three requirements that underlie all information service: academic preparation in digital librarianship; education and practice to cultivate change management and interpersonal skills; and a practicum to develop technological perspective and provide a future orientation. Builds on…