Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

The article presents the replicable model of Curriculum and Community Based Academic Learning with Research, Action and Service (CCBALwRAS) through a framework of '2 Cs', the 'curriculum' and the 'community'. It puts forth a support strategy for participatory community-based interventions by formally inducting higher education institutions (HEIs)…

This study provides an overview of the literature of Florida's only Community Partnership Schools™ model, as a strategy to enhance family and community engagement in low performing high poverty elementary schools. More specifically, the focus of this study was to determine to what degree parents perceived the effectiveness of family and community…

Community-engaged scholarship (CES) is frequently recommended as a postsecondary practice for producing knowledge to address real-world issues and support the public good. But CES has multiple meanings, and understandings overlap with similar terms, such as publicly engaged scholarship. I draw upon recommendations in the field to propose an…

Schools have long partnered with local organizations to support access to essential services like food, housing, or mental and physical health. Schools can build on wrap-around school models by helping students and families intentionally cultivate community relationships, skills, and knowledge, thus putting students on a path toward long-term…

School health services have been described as the "hidden healthcare" system because of their isolation within schools and from other healthcare providers. This isolation may inhibit innovations in school healthcare delivery. Hence, there is a need to identify and characterize various delivery models. This review examines models to…

Despite the proliferation of online homework websites and tutoring services, public libraries still have an important role to play when it comes to supporting young people's educational needs. Public libraries that take a proactive approach--by setting up organized homework centers--have the potential to become catalysts for better performance in…

With the growth of open access (OA) journal publishing, a myriad of funding models has emerged to serve as an alternative to the traditional subscription model. Models that impose author facing charges are inequitable, favoring well-resourced authors and institutions, and continue the dominance of publications from the Global North. This…

Investing in school mental health programs has the potential to improve youths' access to mental health services. Barriers to the implementation of school mental health programs include limited workforce capacity, competing priorities, and lack of coordinated care. The current paper describes the history, development, and key components of the…

As editors Sara L. Hartman and Bob Klein acknowledge, rural places have long experienced systemic inequities that decrease rural students' access to education, yet many rural schools and communities have found creative means to make up for the dearth of outside resources. "The Middle of Somewhere" brings to light a wide variety of…

This article considers the historical and current national context for integrating community engagement into graduate education. While it might be argued that most graduate education contributes generally to society by advancing knowledge, we are referring here to community engagement that involves some reciprocal interaction between graduate…

In this article the authors reflect on KerryAnn O'Meara and Audrey Jaeger's 2006 article, "Preparing Future Faculty for Community Engagement: Barriers, Facilitators, Models, and Recommendations" (EJ1092909) reprinted in this 20th anniversary issue of "Journal of Higher Education Outreach and Engagement." Ten years ago, O'Meara…

In this article, Shital Shah, who supports community schools as assistant director for educational issues at the American Federation of Teachers, and Natasha Capers, a coordinator for the New York City Coalition for Educational Justice (CEJ), a parent-led collaborative of unions and community organizations, discuss the community schools movement…

Restructuring changes in higher education may be affecting how faculty conduct the scholarship of engagement. As faculty increasingly face uncertain futures, the limits of service-learning need to be better understood in order to maximize the pedagogical possibilities. One way of exploring limitations is to focus on sustainable faculty-community…

This article details the Northwest Indiana Public Safety Data Consortium (NWIPSDC), a privately funded data-sharing network housed at Indiana University Northwest, an anchor institution, that includes several private-sector participants and over 30 public safety agencies at all levels of government (local, county, state, and federal). The NWIPSDC…