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Extending Theory for User-Centered Information Services: Diagnosing and Learning from Error in Complex Statistical Data.
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Robbin, Alice; Frost-Kumpf, Lee – Journal of the American Society for Information Science, 1997
Extends a theoretical framework for designing effective information services by synthesizing and integrating theory and research derived from multiple approaches in the social and behavioral sciences. These frameworks are applied to develop general design strategies and principles for information systems and services that rely on complex…
Descriptors: Cognitive Structures, Communication (Thought Transfer), Computer System Design, Error Patterns