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Janis Warner; Christopher M. Cassidy – Journal of Information Systems Education, 2024
Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…
Descriptors: Corporate Support, Human Services, Helping Relationship, Undergraduate Students
Wang, Jianjun – Grantee Submission, 2015
Over the past three years, California State University, Bakersfield received NSF funding to support hands-on explorations in "network security" and "cryptography" through Research Experience Vitalizing Science-University Program (REVS-UP). In addition to the summer bridge component, the grant included development of…
Descriptors: Technology, Computer Security, Crime Prevention, Computer Networks

Brown, Nancy C. – Social Studies, 1985
A local educational agency in St. Louis, the Citizenship Education Clearinghouse (CECH), works with schools to make real participation in community civic, governmental, and political affairs a possibility for students. Three CECH models for student participation in issues of national concern, in state politics, and in local issues are described.…
Descriptors: Citizen Participation, Citizenship Education, Community Programs, Models

Bornstein, Jodi L. – Equity and Excellence in Education, 1993
Examines how faculty and student leaders in the Tutoring Enrichment Assistance Models for Schools (TEAMS) project, a community service project at the University of Massachusetts (Amherst) challenge assumptions that college students have about tutoring and promote new understanding of stereotypes, hierarchical group dynamics, and inequality in…
Descriptors: College Faculty, College Students, Community Programs, Equal Education

Smilow, Peri – Equity and Excellence in Education, 1993
Describes the MAGIC ME program in which urban middle school students visit and form relationships with the elderly in nursing homes. The importance of meaningful long-term service is demonstrated through anecdotes of the interaction between students and older adults. MAGIC ME has a history of success in many communities. (SLD)
Descriptors: Child Development, Citizenship Education, Community Programs, Curriculum Development