Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

This book provides a deeper understanding of the concept of community engagement in higher education, encompassing crucial aspects such as stakeholder involvement, collaboration, community organization, and mobilization. It highlights the pivotal role of student engagement in promoting sustainable practices within higher education. The book goes…

Over the past three years, California State University, Bakersfield received NSF funding to support hands-on explorations in "network security" and "cryptography" through Research Experience Vitalizing Science-University Program (REVS-UP). In addition to the summer bridge component, the grant included development of…

A local educational agency in St. Louis, the Citizenship Education Clearinghouse (CECH), works with schools to make real participation in community civic, governmental, and political affairs a possibility for students. Three CECH models for student participation in issues of national concern, in state politics, and in local issues are described.…

Examines how faculty and student leaders in the Tutoring Enrichment Assistance Models for Schools (TEAMS) project, a community service project at the University of Massachusetts (Amherst) challenge assumptions that college students have about tutoring and promote new understanding of stereotypes, hierarchical group dynamics, and inequality in…

Describes the MAGIC ME program in which urban middle school students visit and form relationships with the elderly in nursing homes. The importance of meaningful long-term service is demonstrated through anecdotes of the interaction between students and older adults. MAGIC ME has a history of success in many communities. (SLD)