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Direct linkJanis Warner; Christopher M. Cassidy – Journal of Information Systems Education, 2024
Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…
Descriptors: Corporate Support, Human Services, Helping Relationship, Undergraduate Students
Download full textKing, Ronald S.; Rainwater, Stephen B. – 2002
This paper describes a methodology for use in teaching an introductory Database Management System (DBMS) course. Students master basic database concepts through the use of a multiple component project implemented in both relational and associative data models. The associative data model is a new approach for designing multi-user, Web-enabled…
Descriptors: Computer Science Education, Computer System Design, Database Design, Database Management Systems
