Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

Artificial intelligence (AI) has revolutionized various aspects of teaching and learning in higher education, with the potential to significantly enhance learning experiences, streamline administrative tasks, and foster personalized education. As the use of AI by students and instructors expands, it is crucial to carefully consider both its…

"Storymaking" makes use of school makerspaces to combine making and storytelling. Constructing a diorama is a common storytelling activity in schools. This exploratory study describes preliminary efforts that explored the feasibility of extending "Make to Learn" activities with elementary and middle school students from two…

Service learning projects serve as a valuable tool for applying course concepts in a way to benefit both the students and community. However, they often require a significant amount of additional effort beyond that required of assigning conventional homework problems. When the projects take place in an online course setting, the level of…

This quantitative study used a web-based questionnaire to assess the attitudes and perceptions of online and hybrid faculty towards student-centered asynchronous virtual teamwork (AVT) using the technology acceptance model (TAM) of Davis (1989). AVT is online student participation in a team approach to problem-solving culminating in a written…

The addition of the arts to STEM education, now known as STEAM, adds a new dimension to problem-solving within those fields, offering students tools such as imagination and resourcefulness to incorporate into their designs. However, the shift from STEM to STEAM has changed what it means for students to learn within and across these disciplines.…

This study examined the enterprise resource planning (ERP) implementations that utilized a shared services model in higher education. The purpose of this research was to examine the critical success factors which were perceived to contribute to project success. This research employed a quantitative non-experimental correlational design and the…

Many geography and technology educators have been attracted to geospatial technologies because of the potential to help students develop and demonstrate spatial and higher order thinking skills, only to be frustrated with implementation at the school level. Even when teachers have overcome the technical hurdles of hardware, software, and data,…

While experiential learning has been increasingly explored and adopted by higher education institutions, few have researched the appropriate assessment methods that can be aligned with the learning outcomes of experiential learning. A literature review on the diverse forms of assessment currently used for community service types of experiential…

In our diverse and interconnected world, expanding students' horizons beyond the classrooms and laboratories of home campuses is increasingly important. Even some of the brightest honors students remain naïve to the causes and ramifications of current world events and lack the necessary intercultural skills to become effective ethical leaders with…

Over a decade ago, Barr and Tagg (1995) declared that a shift had occurred in higher education from an instruction paradigm to a learning paradigm. A central element in this new paradigm is learner-centered assessment. While a growing body of literature suggests that this approach to assessment is a best practice in higher education pedagogy, it…

This manual is designed for trainers of social service aides in New Careers training programs. In these programs, (1) persons from disadvantaged backgrounds are prepared through on-the-job training and other methods for entry-level positions in human service agencies; (2) employing agencies are motivated to make corresponding changes in their…

Describes the Health Advocacy Training Project (HAT), Medical College of Pennsylvania Child Development Program, in which day care program staff members are given technical assistance and training in health practices and advocacy they can use in designing a health component for their own programs. (SDH)

Responding to the desire to serve all students, and to the fact that minorities don't normally ask for help, Case Western Reserve University developed its Minority Career Awareness Program. Its beginnings, goals, coordinator role, and a model student corporation are described. (Author/TE)

Examines how faculty and student leaders in the Tutoring Enrichment Assistance Models for Schools (TEAMS) project, a community service project at the University of Massachusetts (Amherst) challenge assumptions that college students have about tutoring and promote new understanding of stereotypes, hierarchical group dynamics, and inequality in…