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Janis Warner; Christopher M. Cassidy – Journal of Information Systems Education, 2024
Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…
Descriptors: Corporate Support, Human Services, Helping Relationship, Undergraduate Students
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Russell, Jack; Russell, Barbara – Information Systems Education Journal, 2015
The goal is to provide a robust and challenging problem statement for a capstone, advanced systems analysis and design course for CIS/MIS/CS majors. In addition to the problem narrative, a representative solution for much of the business modeling deliverables is presented using the UML paradigm. A structured analysis deliverable will be the topic…
Descriptors: Systems Analysis, Case Studies, College Curriculum, Systems Development
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Thompson, Nik; Toohey, Danny – Journal of Information Systems Education, 2014
This teaching case discusses the analysis of an electronic voting system. The development of the case was motivated by research into information security and management, but as it includes procedural aspects, organizational structure and personnel, it is a suitable basis for all aspects of systems analysis, planning and design tasks. The material…
Descriptors: Voting, Systems Analysis, Undergraduate Study, Case Method (Teaching Technique)
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Tan, Wee-Kek; Tan, Chuan-Hoo – Journal of Information Systems Education, 2010
Acquiring the knowledge to assemble an integrated Information System (IS) development process that is tailored to the specific needs of a project has become increasingly important. It is therefore necessary for educators to impart to students this crucial skill. However, Situational Method Engineering (SME) is an inherently complex process that…
Descriptors: Information Systems, Teaching Methods, Student Projects, Models
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Kovacs, Paul; Rowell, Dick – T.H.E. Journal, 2001
Describes the development of a course at Indiana University of Pennsylvania on Web Site theory and design for undergraduate and graduate students. Highlights include the classroom configuration; software; hardware; teaching strategies; and the project-based approach for a course model, including student assessment, student projects, work groups,…
Descriptors: Computer Selection, Computer Software, Design Requirements, Evaluation Methods