The consumer of a service is of primary importance when defining groups most concerned with program impact. Program effectiveness for the consumer may be increased through the use of certain guiding principles based on the extension of existing quality assurance and program evaluation methodologies. (Author/RL)

The evaluation of instructional programs is necessary in order to document accomplishments, determine cost effectiveness, establish management control, and provide bases for improving the education of students. The responsibilities and technical requirements of an evaluation system involve the function of the following component areas: demographic…

Six papers from a Phi Delta Kappa symposium on educational accountability begin with an examination of accountability both as a goal and a process for achieving a goal, particularly from the state education agency perspective. The second paper, prepared from the vantage point of the teacher, asks questions about the development of accountability…