The contributions in this volume represent a decade of OCLC's user behavior research findings that articulate the need for the design of future library services to be all about the user. Highlights include: (1) People associate the library with books and do not consider the library in relation to online resources or reference services; (2) People…

Presents a model of human information needs which classifies information need types by their inherent properties. The influence of information needs on human behavior, and the need to incorporate this concept into information storage and retrieval systems, are discussed. (15 references) (CLB)

A project management system for organizing requests from multiple departments and controlling the workload of the development/maintenance computer staff is described. Practical solutions to deciding project priorities, determining time estimates, creating positive peer pressure among programing staff, and formalizing information requests are…

Objectives of the study (summarized in Chapter I) were (1) to propose a task-oriented viewpoint in which the scientist actively participates as an integral part of the system in performing research tasks, (2) to identify major system planning decisions and criterion concepts for use in evaluation of proposed information systems, and (3) to…

The ways in which institutional characteristics affect the application and development of administrative information systems are discussed. A cybernetics model is proposed and principles are developed to assist university administrators in distinguishing institutional constraints from shortcomings in the information system. (SF)

The nature and form of useful management information in a variety of situations is discussed. It is suggested that questions posed by managers may determine the effectiveness of the management information system. Questions concerning demographic trends and enrollment declines are used to illustrate this point. (SF)

School districts have begun examining the feasibility of, and in some cases are developing and implementing automated systems for, managing and evaluating instructional programs. This paper describes and analyzes the issues and problems that emerged over the course of three projects--a large suburban school in the West, a consortium of five small…

Presents a new model of searching in online and other information systems, and reviews the literature of manual information seeking behavior for suggestions of capabilities users might like in online systems. Based on the model--called "berrypicking"--and research, suggestions are made for how new search capabilities could be implemented…

Discusses system modeling and specification as it relates to object-based information systems development and software development. An automated system model based on the objects in the initial requirements document is described, the requirements document translator is explained, and a sample application of the technique is provided. (12…

Standards for dealing with electronic records must be selected based on a careful analysis of user requirements. These requirements must take into account the long range goals of the larger community. For any particular museum this larger community could include archives and libraries, as well as other museums and the patrons of the museums.…

Illinois Wesleyan University's Ames Library opened in January 2002. The vision for this library focused on creating a user-centered arrangement of information regardless of format. Much of the library's collection was integrated during the move to the new building; however, several discrete collections remain separate. This article will discuss…

Argues that false assumptions about user needs implicit in methodologies for building information systems have resulted in inadequate and inflexible systems. Checkland's Soft Systems Methodology is examined as a useful alternative. Its fundamental features are described, and examples of models demonstrate how the methodology can facilitate…