Describes a three-phased needs assessment approach used to identify lending skills and knowledge for loan officers at Wells Fargo Bank. Beginning at the corporate level and ending with job-relevant assessment of individual employee skills, the program used diagnostic tests with a computer-based system for scoring and reporting results…

Three adaptive models encompassing variations of instructional support, incentives, and context of presentations were developed and validated through eight separate studies which compared the teaching of statistics under computer-managed instruction or teacher-managed systems. Results indicate instructional support adaptations were effective, but…

This paper describes the development, validation, and research application of the Computer-Delivered Instruction Configuration Matrix (CDICM), an instrument for evaluating the implementation of Integrated Learning Systems (ILS). The CDICM consists of a 15-item checklist, describing the major components of implementation of ILS technology, to be…