Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

The new normal imposed on us by the COVID-19 pandemic restricted the traditional ways we would teach high school students who are eager to participate in introductory astronomy projects on our university campus. This turned out to be a blessing in disguise as we were forced to come up with creative ways to get around this obstacle. The outcome is…

This paper presents a study of correlation between subjects of Diploma in Electrical Engineering (Electronics/Power) at Universiti Teknologi MARA(UiTM) Cawangan Terengganu using Artificial Neural Network (ANN). The analysis was done to see the effect of mathematical subjects (Pre-calculus and Calculus 1) and core subject (Electric Circuit 1) on…

Background: Conceptual models are an essential phase in software design, but they can create confusion and reduced performance for students in Database Design courses. Objective: A novel Relational Data Model Validation Tool (MVTool) was developed and tested to determine (1) if students who use MVTool perform better than those who do not, and (2)…

Upto now, the knowledge building influence of the fundamental communicative functions during an on-line collaborative learning (OLCL) session, i.e. argumentative, responsive, elicitative, informative and imperative have been mainly based on results from qualitative studies, results that could have been strengthened by quantitative approaches.…

Purpose: The purpose of this paper is to deliver a roadmap that displays pathways to develop sustainability skills in the engineering curricula. Design/methodology/approach: The selected approach to enrich engineering students with sustainability skills was active learning methodologies. First, a survey was carried out on a sample of 189 students…

The term data scientist has only been in common use since 2008, but in 2016 it is considered one of the top careers in the United States. The purpose of this paper is to explore the growth of data science content areas such as analytics, business intelligence, and big data in AACSB Information Systems (IS) programs between 2011 and 2016. A…

Recognizing that undergraduate students can benefit from analysis of 3D protein structure and function, we have developed a multiweek, inquiry-based molecular visualization project for Biochemistry I students. This project uses a virtual model of cyclooxygenase-1 (COX-1) to guide students through multiple levels of protein structure analysis. The…

With the benefit of multimedia and the learning cycle approach in promoting effective active learning, this paper proposed a learning cycle approach-based, multimedia-supplemented instructional unit for Structured Query Language (SQL) for second-year undergraduate students with the aim of enhancing their basic knowledge of SQL and ability to apply…

Student and faculty frustrations with traditional higher education textbook models continue to escalate. These frustrations present an opportunity for academic libraries to forge partnerships with teaching faculty and vendors to repurpose existing library resources. Library and teaching faculty at Southern New Hampshire University collaborated to…

Describes a case study approach to teaching database design principles to undergraduate students that is based on a library database. Topics discussed include database management systems, relational models, entity relationship models, many-to-many relationships, normalization, and producing a working database. (three references) (LRW)

Knowing how campus-based students engage in key online and general learning practices can play a central role in managing and developing university education. Knowledge in this area is limited, however, despite recent advances in student engagement research, and widespread adoption of online learning systems. This paper responds to the need to…

A study of five undergraduates in an introductory course on Greek culture identified novice problem-solving patterns and cognitive processes when using Perseus, a Greek culture database. Discusses the Reading-Linking-to-Writing Model developed to capture procedural and systemic processes used in problem-solving tasks with hypermedia applications.…

Discusses the need to reevaluate bibliographic instruction in academic libraries for an expanded online environment based on experiences at Moorhead State University (Minnesota). Topics addressed include the addition of databases to local online catalogs; student searching; search patterns; database characteristics; student search skills; library…

Describes the development and validation of a microcomputer software system that enhances undergraduate students' interests in becoming engineering graduate students. The development of a database with information on engineering graduate programs is discussed, and a model that matches individual and institutional needs using Southwell's Relaxation…