Knowledge here means something similar to but broader than science--it is reliable but not necessarily as systematic or explicit. A cooperative economy is contrasted with the competitive economy that has dominated political thinking almost everywhere for about half a century - the neo-liberal period. It is argued that the neo-liberal ideology and…

The XX IDEA annual conference has been focused and reflected on different ways and means of meeting various kinds of methodological challenges, new technologies and multi-media developments, newly emerging partnerships and collaboration between emerging sectors on one hand and between the institutions functioning with similar objectives and…

Purpose: While the importance of measuring customer satisfaction levels is well established, less research exists on how organizations operationalize such knowledge. The purpose of this paper is to describe an action research (AR) case study resulting in a workshop model to operationalize the concept of value. The model facilitates organizational…