Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

Conceptual modeling of databases is a complex cognitive activity, particularly for novice database designers. The current research empirically tests a new pedagogy for this activity. It examines an instructional approach that stresses visualizing gradual transitions between levels of abstraction in different hierarchic levels of a relational…

Organized from the viewpoint of information retrieval theory, this review addresses issues of chemical information representation, comparison and matching, and retrieval strategies. Additional topics include similarity and clustering, visualization, and molecular diversity. Trends in research and application are identified, and gaps in the…