Purpose: The present study aims to describe the implementation of a facilitated dialogue model intended to improve communication across professional logics and knowledge boundaries in two units of a large health-care organization in Sweden. Design/methodology/approach: This is a mixed-methods study with interviews, field observations and follow-…

Purpose: Organisations invest heavily in training and development initiatives (Miller, 2012). However, a small percentage of what is learnt by the trainees from training gets transferred to the job (Mackay, 2007). The purpose of this study is to extend previous findings and examine various organisational factors, which have not been studied…

We synthesize the interdisciplinary literature into a heuristic for crafting effective organizational and supervisory apologies (the OOPS four-component apology). In the first experiment, we demonstrate how an offense committed by an organization is perceived to be more egregious than an offense committed by a friend or supervisor. Furthermore,…

As employers scan the current workforce and anticipate future workforce needs, they frequently find that employees are not well-equipped with core content knowledge and 21st century workplace competencies, the combination of which the William and Flora Hewlett Foundation defines as "deeper learning." The cumulative effect of these…

In dealing with Knowledge Management (KM) literature, we have to diagnose three essential points: first, we have detected a lack of comprehensive theoretical models based on "grand theories", secondly, we have discovered an overemphasis of "good" values, like openness and trust, that help organisations to learn. And thirdly, we have to recognise…

Proposes a typology of impacts that greater increases in workforce diversity might have on communication effectiveness in organizations. Proposes the typology to stimulate further interest in the research domain. (SR)

Noting the importance of communication to the socialization process of individuals entering organizations, this paper examines how individuals move through different communication modes and make use of different communication skills as they progress from newcomers to organizational members. To accomplish this, the paper uses aspects of…

The purpose of this paper is to develop a process model for identification and assessment of employee job performance, through motivation contracting. The model integrated various components of expectancy theories of motivation and performance contracting and is based on humanistic assumptions about the nature of people. More specifically, the…

Organizational communication research needs a conceptual model or taxonomy of variables for developing a knowledge base for past and future findings and information access and retrieval. The proposed Outcome-Determinant-Interface (ODI) model distinguishes three major groups of variables, each divided into classes and subclasses. The outcome…

The role of professional and local-personal networks as a source of knowledge development in the new knowledge-based economy was examined in a 15-month study that focuses on people working in the multimedia industry in Montreal, Quebec. The study focused on the modes of exchange and learning, collaborative work, and management and development of…

This document contains two papers from a symposium on enhancing team performance. "The Impact of Organizational Sub-Cultures on Information Sharing: A Manufacturing Company's Dilemma" (Toni Powell) reports on a qualitative study that examined the subcultures of a company involved in significant change and noted the effects of conflicting…

To increase understanding of workplace literacy, a study investigated whether data from structured interviews conducted in two previous studies of job literacy and job performance relationships support the process model of literacy proposed by Linda Flower and John Hayes, "A Cognitive Process Theory of Writing." In both studies, this…

The possibility of using a Gestalt-informed peer learning community to facilitate reflective learning and organizational change was explored. A peer learning community model exists that is based on two approaches to working with mental illness--therapeutic community practice (which is based on treating the community group rather than individuals…