Purpose: Learning from incidents (LFI) is an organisational process that high-risk industries use following an accident or near-miss to prevent similar events. Literature on the topic has presented a fragmented conceptualisation of learning in this context. This paper aims to present a holistic taxonomy of the different aspects of LFI from the…

This paper describes a qualitative case study of a fledgling IT organisation's espoused journey to becoming a learning organisation (LO). In particular, it examines how that change journey was informed and impacted by notions and elements embedded in Örtenblad's (2004) model of a LO. It derives insights from the organisation's experience to…