This paper presents findings of a study that explored ways in which educators used reflective practices for administrative problem solving. Specifically, the study explored the ways in which administrators used a cognitive-coaching framework to guide their thinking and contributed to their practical wisdom through structured reflection of their…

This paper reviews the major ideas of the seminal total quality management theorists, such as Deming, Crosby, Juran, Ishikawa, and Imai, to illustrate how total quality management is applicable to education. It is argued that there is a need for a paradigm shift in educational administration. The first part reviews current Australian societal…

A state/federal-funded project for the development of a coordinated curriculum development and management plan was carried out in Alabama in 1977-79 and was titled VO-ED COMP (Vocational Education Curriculum Operation--Management Plan). The proposed model consisted of twelve steps: (1) identification of needs, (2) instructional material priority…

First-level supervisors from a cross section of business and industrial organizations provided evaluative and descriptive information about the immediate work group which each supervised. From this information, a model was built depicting first-level supervisory perceptions of behaviors which lead to work unit effectiveness. This model was…

Presents results of managerial rotation program (librarians take turns on two-year cycle serving as department head) in medium-sized academic library reference department. An assessment of both the advantages and disadvantages of such a plan examines impact of this innovative and collegial management technique on staff, library, and patrons. (7…

Author proposes a model for organizational change using a behavioral science approach rather than the traditional authoritarian approach. (MB)

Colleges can and should do much to improve the management of financial aid offices in a time of reduced funds. Exemplary programs provide a framework for improvement, consisting of two key elements: assessment of office management needs based on the overall campus structural development and good basic management procedures. (Author/MSE)

Describes a three-phased needs assessment approach used to identify lending skills and knowledge for loan officers at Wells Fargo Bank. Beginning at the corporate level and ending with job-relevant assessment of individual employee skills, the program used diagnostic tests with a computer-based system for scoring and reporting results…

Describes a computer-based simulation model that can be used for the training of higher education administrators. Simulation games as instructional and training models are discussed; weighted alternatives used in the model are explained; validation is discussed; and the architecture of the computer simulation is described. (10 references) (LRW)

Purpose: This article proposes the development of a conceptual model to help understand the nature of management learning in the micro business context and to inform research and policy discourse. Design/Methodology/Approach: The model is developed on the basis of a literature search and review of academic and grey literature. Findings: The…

Human systems engineering (HSE) was created to introduce a new way of viewing collaboration. HSE emphasizes the role of leaders who welcome risk, commit to achieving positive change, and help others achieve change. The principles of HSE and its successful application to the collaborative process were illustrated through a case study representing a…

These three papers are from a symposium that was facilitated by R. Wayne Pace at the 1995 conference of the Academy of Human Resource Development (HRD). "High Performance Work Systems" (Martha A. Gephart) assesses the state of theory and research on high performance work from a "systems" perspective and identifies challenges…

This paper describes part of a study (Kraus 1996) involving 25 school administrators who attended one of five administrator preparation programs at four New England universities. The study addressed research questions regarding perceptions of administrators' job preparedness and how components of formal training programs (i.e., internships,…

This book is intended to give readers an observational scheme for understanding the process of organizational knowledge development at the individual and social levels. Chapter 1 examines devising a concept of organizational knowledge. In chapter 2, the place of epistemology within philosophy is discussed along with organizational, cognitivist,…

In response to the issues of global competition, the aging workforce, and the rapid rate of technological innovation and how today's professionals must meet these challenges, an examination is made of the key developmental approaches to maintaining and enhancing the knowledge and skills of midcareer and senior-level professionals. Twenty-one…