Describes STEP (Systems for Training, Evaluation, and Performance), a model consortium of senior training professionals for performance improvement. STEP activities are described, including networking and projects; costs, management, and replication of the model are also discussed. (LRW)

Considers how performance support systems (PSSs) fit within a business training framework with its own ideal training principles and examines what theoretical principles of learning underlie learning with PSSs. Presents a formal model of learning support that maps out current implementations of this class of system, enabling discussion of its role…

Identifies human performance (HP) models of five prominent human performance technology authors; contrasts the models with each other; combines elements into a new model; and discusses how the model can be used to help assess performance problems and explain HP to clients at three different levels. (LRW)

Suggests that human performance technologists need to have an analysis approach to support the development of an appropriate set of improvement recommendations for clients and then move to an action plan to help them see results. Presents a performance improvement model and a systematic approach that considers organizational context, ownership,…

Discusses aspects of andragogy that are important for performance improvement professionals. Topics include the core andragogical model that presents core principles of adult learning; andragogy as an individual-transactional framework; individual learner differences; situational differences; and the Andragogy in Practice Model. (Contains 70…

The People Capability Maturity Model[R] (People CMM[R]) advocates a staged approach to organizational change. Developed by the Carnegie Mellon University Software Engineering Institute, this model seeks to bring discipline to the people side of management by promoting a structured, repeatable, and predictable approach for improving an…

User participation and its relationship to system success have been discussed in the information systems (IS) literature from many theoretical and practical perspectives. In reality, most of this discussion is grounded in empirical research that has yielded mixed results on the importance of user participation and its relationship to system…

Performance technologists like quick, cheap analysis that is rigorous and comprehensive. This article presents the organization scan model which makes successful compromises between the technologist's obligation to be rigorous and comprehensive and the sponsor's obligation to save money and time. Includes "Societal Bottom Line: Measurable…

Discusses human performance technology models for describing and understanding factors involved in day-to-day functioning of employees and then to develop specific remedial interventions as needed, and contrasts it to an organizational performance system perspective used to design an organization before employees are even hired to prevent bad…

Outlines an approach to curriculum development that stresses a competency-driven framework including competency identification, curriculum development, and performance measurement, as well as a component-based approach to educational development and training asset management. Set in a professional services firm, the framework could serve as a…

Complex human interactions involve more than just performance toward pre-determined goals. For this reason, systems that measure and seek to improve performance must adapt to a wide range of ever-changing patterns of individual and group behavior. Historically, HPT professionals have recognized these complexities and responded in a variety of…

Explains lean instructional systems design/development (ISD) as it relates to curriculum architecture design, based on Japan's lean production system. Discusses performance-based systems; ISD models; processes for organizational training and development; curriculum architecture to support job performance; and modular curriculum development. (LRW)

Discusses instructional technology versus performance technology, and how ISPI (International Society for Performance Improvement) members can position themselves within the performance field. Topics include a value proposition for performance technology, or a statement of the value that is promised to the customer; becoming conversant with other…

Describes the Accomplishment-Based Curriculum Development model, which provide a cohesive framework for the processes of human performance technology and instructional design. Topics include front-end analysis; behavior characteristics; information storage and retrieval; materials development; and the contributions of Joe Harless to the field.…

Discusses performance improvement interventions, including training, and the need for evaluation to measure training effectiveness. Reviews six evaluation perspectives of corporate training programs and recommends four areas for further study, including overall evaluation models and appropriate uses of the results of evaluations. (Contains 63…