Purpose: This paper proposes that knowledge management is a system that integrates people, process and technology for sustainable results by increasing performance through learning. Definitions of knowledge, knowledge management and performance serve as a foundation. Design/methodology/approach: The model for the knowledge era proposed in this…

The field of training and development has been increasingly affected by knowledge management, performance support, and learning technologies, yet the impact of these disciplines has typically been disjointed and uncoordinated. Projects in each of the disciplines are often implemented systematically, but not systemically. To take full advantage of…

Human systems engineering (HSE) was created to introduce a new way of viewing collaboration. HSE emphasizes the role of leaders who welcome risk, commit to achieving positive change, and help others achieve change. The principles of HSE and its successful application to the collaborative process were illustrated through a case study representing a…

Several key concepts shed light on the traits and processes of leadership in educational settings. First, the term leadership can be understood as the act of persuading others to set aside individual concerns and pursue a common goal, with communication representing a key ability of leaders. The Communication Model provides a useful, open systems…

A credit-based qualifications system within the framework proposed in the Dearing "Review of Qualifications for 16-19 Year Olds" could enhance the United Kingdom (UK) qualification system in the 21st century. The United Kingdom currently has over 14,000 qualifications and more than 100 awarding bodies, which makes it difficult to compare…

Although educational reformers frequently use the words "system,""systemic change," and "systemic approach," many lack a fundamental understanding of the systems concept. This paper describes the application of systems theory to the problems of educational reform and educational assessment. It introduces basic concepts and principles and describes…

The authors argue that most current modes of formative and summative teacher evaluation are fundamentally unproductive. Unproductiveness stems from focusing upon efficiency rather than effectiveness, post rather than future performance, individual rather than organizational performance, and authoritarian rather than collegial relationships.…

This paper presents the basic premises of Solution Focused Brief Therapy, a model of intervention based on systems theory, and how this approach is uniquely suited to the needs of school psychologists within a public school setting. Five key principles are described: (1) complaints are interaction based; (2) change in one part of the system leads…

A model for the development of computer-assisted instruction (CAI) is presented for the college classroom teacher. The following common software design models that have been helpful in developing CAI models are briefly reviewed: composite or structural design model, Jackson model, META stepwise refinement model, and higher-order software model.…

Interrelationships among policy issues facing education in 1978 and 1979 are explored in this paper. The policy issues covered are based on over 1,000 concerns raised during an issue identification project that involved reviewing documents and interviewing educators. These concerns were sorted into categories in a process that led inductively to a…

Training managers increasingly are being asked to document the cost effectiveness of their programs. A cost-benefit analysis program was implemented at the Anchor Hocking Corporation that may be useful for other organizations. The cost-benefit analysis at Anchor Hocking is part of the training system design. The complete training system design…

As family therapy becomes a serious intellectual disipline, the relationships among its leading variations require closer examination. To examine similarities and differences among four closely related approaches (brief, problem-focused therapy; structural family therapy; strategic family therapy; and systemic family therapy) and to determine if…

Describes one model-process to be used by school psychologists to eliminate the criticism that school psychologists do not effect change in students referred to them. Adoption of this approach should result in the school psychologist's being perceived as a viable force in the diagnostic-prescriptive process. (Author/EJT)

After noting the lack of attention paid to the evaluation of staff development programs in practice and in the literature, this monograph presents a conceptual framework for planning program evaluations. The monograph first discusses the purposes of staff development evaluation and then considers three prerequisites for the development of an…

In a study to seek an alternative methodological approach to collective bargaining research, an interaction model based upon a systems approach to small group communication was used to observe, record, and quantify the communication behavior of teacher/school board negotiators. Specifically, the study sought to determine whether the interaction…