This study used multiple regression analysis to relate computer user satisfaction to communication monitor (CM) variables. Results indicate the variables of user expectations, manufacturers, and vendors are most significant in affecting overall satisfaction, whereas number of systems represented and not using communication monitors have least…

Explores the effects of task characteristics and structural characteristics on aspects of information processing based on a survey of employees in the Australian telecommunications industry. Relevant research is reviewed; the analysis of results is explained; and implications for organizations are suggested. (Contains 42 references.) (LRW)