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Peer reviewedRushinek, Avi; Rushinek, Sara F. – Information Processing and Management, 1986
This study used multiple regression analysis to relate computer user satisfaction to communication monitor (CM) variables. Results indicate the variables of user expectations, manufacturers, and vendors are most significant in affecting overall satisfaction, whereas number of systems represented and not using communication monitors have least…
Descriptors: Communications, Computer Software, Expectation, Hypothesis Testing
