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Peer reviewedLancaster, F. W.; And Others – Reference Librarian, 1992
This study, conducted at Illinois State University library, evaluated the ability of professional librarians to answer reference questions. Evaluations by undergraduate students were scored for accuracy of response and attitude of the librarian to determine the best attitudinal predictor of accuracy scores. The evaluation form is appended. (three…
Descriptors: College Libraries, Evaluation Methods, Higher Education, Librarian Attitudes
