In this article, we investigate a systematic workflow that supports the learning engineering process of formulating the starting question for a conversational module based on existing learning materials, specifying the input that transformer-based language models need to function as classifiers, and specifying the adaptive dialogue structure,…

Within the university sector, student recruitment and enrolment are key strategies as institutions strive to attract, retain and engage students. This strategy is underpinned by the provision of services, applications and technologies that facilitate lecturing and support staff. Universities that offer online learning have a particular incentive…

Generative AI, specifically ChatGPT, represents a significant technological advancement in natural language processing (NLP) large language models (LLM) with far-reaching implications in many dimensions of our lives, including education. This paper discusses the prospects of generative AI in utilizing language and its potential role as a…

Text generation tools, often presented as a form of generative artificial intelligence, have the potential to pose a threat to the integrity of the educational system. They can be misused to afford students marks and qualifications that they do not deserve. The emergence of recent tools, such as ChatGPT, appear to have left the educational…

Cyberbullying (CB) is classified as one of the severe misconducts on social media. Many CB detection systems have been developed for many natural languages to face this phenomenon. However, Arabic is one of the under-resourced languages suffering from the lack of quality datasets in many computational research areas. This paper discusses the…

An educational customer relationship management (CRM) Chatbot is a learner support service automation tool that enhances the human computer interaction and user experience in higher education institutions through effective online conversation and information exchange. The machine with embedded knowledge is trained to identify the sentences and…

Among all the learning resources within MOOCs such as video lectures and homework, the discussion forum stood out as a valuable platform for students' learning through knowledge exchange. However, peer interactions on MOOC discussion forums are scarce. The lack of interactions among MOOC learners can yield negative effects on students' learning,…

During data collection, field interviewers often append notes or comments to a case in open text fields to request updates to case-level data. Processing these comments can improve data quality, but many are non-actionable, and processing remains a costly manual task. This article presents a case study using a novel application of machine learning…

Background/purpose: ChatGPT, an AI-powered chatbot designed with generative pre-trained transformer architecture, have intrigued millions of people from diverse backgrounds since its first release, and generated excitement with its groundbreaking performance in numerous use cases they have been tested. Its ability to generate coherent and…

In an era where digital platforms increasingly shape the educational experiences of learners, this dissertation examines activity in the Mathematics Discord Server (MDS), an expansive online learning community used by hundreds of thousands of mathematics learners worldwide. Daily interactions, numbering in the tens of thousands, focused on…

Since the advent of computer-mediated communication (CMC) technologies, the landscape of education, especially in English Language Teaching and learning, has undergone significant transformations. Academic writing, a key skill in this context, has witnessed notable benefits from technological advancements, particularly in the contemporary era. One…

Educational leaders are faced with multi-faceted dilemmas that place decision-making at the heart of their day-to-day work. For support, they often turn to collaborative networks of experienced educators, such as Project ECHO, for solutions to address challenges they encounter while working in the field. The availability of generative AI…

This study investigates community sentiments and opinions regarding the use of ChatGPT in education within online user forums. Large Language Model (LLM)-based sentiment analysis was conducted on the posts and comments submitted to Teachers Subreddit, an online community for educators. The analysis revealed that the members of Teachers Subreddit…

Background/Context: Despite the high economic returns to college completion (Avery & Turner, 2012; Carnevale, Jayasundera, & Gulish, 2016), just over half of students who enroll at college attain a bachelor's degree (Bound, Lovenheim, & Turner, 2010; Denning, Eide, & Warnick, 2019; Shapiro et al., 2016). Colleges and non-profits…

This research brief comprises three articles published in the three-article dissertation at the University of Missouri (MU) in February 2023. The three-article dissertation, "An Exploration of Online Information Spaces That Support Instructional Design and Teacher Professional Development," examined three online communities of practice…