In recent years, informal walk-throughs have become an expected part of the principal's routine. These visits sometimes bring about the uncomfortable realization that some classes in the school are a monotonous, lackluster test of endurance, rather than the rich, inviting academic experience that could have lasting impact on learning. Rather than…

Several reference librarians respond to the Hernon and McClure study on the accuracy of library reference services. Highlights include problems with the methodology used (unobtrusive observation), and performance factors not addressed by the study. Comments by Hernon and McClure address these responses and ways to improve reference services are…

The first article summarizes the findings of four studies which used unobtrusive testing techniques to evaluate library reference services. The validity of this testing method and the conclusions reached are discussed, and suggestions are made for improving reference services in five related articles. (CLB)

The first of a projected series of three studies addressing the differing organizational contexts of the special education director's work and the resulting consequences, this investigation examined the work of a special education director in a "staff" position with respect to the consequences to the district at this organizational…

In March 1990, the International Society for Technology in Education (ISTE) carried out a study of the potential that technology offers to education at all levels. This project was known as The Vision: TEST (Technologically Enriched Schools of Tomorrow). Data for the study were collected via a review of the applicable literature, visits to schools…

Describes an instrument designed to assess the reference outcome in terms of patron report of success in finding what was wanted, rather than overall satisfaction. The results of a library survey which tested the reliability of this instrument and compared it with unobtrusive observation are reported. (Author/CLB)