Several reference librarians respond to the Hernon and McClure study on the accuracy of library reference services. Highlights include problems with the methodology used (unobtrusive observation), and performance factors not addressed by the study. Comments by Hernon and McClure address these responses and ways to improve reference services are…

Briefly describes fundamental problems with library reference service based on the findings of 20 separate studies using unobtrusive tests. An emphasis on quality of service, realistic goals, and effective managerial strategies are identified as possible resolutions of these problems. (CLB)

The first article summarizes the findings of four studies which used unobtrusive testing techniques to evaluate library reference services. The validity of this testing method and the conclusions reached are discussed, and suggestions are made for improving reference services in five related articles. (CLB)

A three-year study investigated the territorial behavior of children in a spatially unstructured library setting. The children's various solutions to the lack of spatial structure are described, and implications for libraries dealing with groups of children are discussed. (Author/CLB)

Discussion of Lois Lenski's children's books focuses on the realism that predominates in her work through the use of real-life observation as opposed to imagination alone. Ways to use her work as part of a whole language approach to teach reading as well as science, geography, and social studies are suggested. (23 references) (LRW)

Describes an instrument designed to assess the reference outcome in terms of patron report of success in finding what was wanted, rather than overall satisfaction. The results of a library survey which tested the reliability of this instrument and compared it with unobtrusive observation are reported. (Author/CLB)