What do Google Maps and a library's Online Public Access Catalog (OPAC) have in common? Google Maps provides users with all the information they need for a trip in one place; users can get directions and find out what attractions, hotels, and restaurants are close by. Librarians must find the ultimate OPAC that will provide, in one place, all the…

This article features the University of Liverpool's arts and humanities library, which applies a new search tool to improve the user experience. In nearly every way imaginable, the Sydney Jones Library and the Harold Cohen Library--the university's two libraries that serve science, engineering, and medical students--support the lives of their…

Medical and health sciences libraries have incorporated the elements of evidence-based practice (EBP) into their reference services, instruction, and online resource development for years. While EBP focuses on the use of medical and health sciences literature in the clinical environment (i.e., making decisions about how to treat a particular…

In the early 1990s, numerous academic libraries adopted the web as a communication tool with users. The literature on academic library websites includes research on both design and navigation. Early studies typically focused on design characteristics, since websites initially merely provided information on the services and collections available in…

Three sources indicated the need for designing a usability study of the Western Michigan University Libraries' Web site: the results of the 2004 LibQUAL+ survey; the completion of the library's new strategic planning document; and suggestions by library customers and library staff. LibQUAL+ findings and customer comments suggested customers…

Reference e-mail continues to be a vital reference service. This article studies the trends in reference e-mail use over an eight year period. Usage statistics are analyzed particularly in light of the marketing of the service via changes in the location of the service on the official university libraries' Web pages. Included are recommendations…

A study of 170 undergraduates at the University of Washington examined the effect of terminology and screen layout on student ability to select databases from an initial online interface, "Session Manager." Results indicated that student ability to navigate menu screens was improved with expanded terminology and type grouping of online…

As libraries increasingly look to give their collections a strong digital presence, many of the librarians involved come from traditionally technical services oriented areas: catalogers, systems librarians, web developers, and database specialists. Collaboration between representatives of public services, collection development, and technical…

What would it take for libraries to provide their patrons with the same kind of success in finding information using their resources as they achieve with Google, and as quickly? This author asserts that the answer is not that complicated: be more like Google, and then move beyond Google. With the technology available right now, this is not an…

An adaptation of a live workshop, this guide offers pertinent information and practical techniques for users to become proficient searchers and conscious evaluators of World Wide Web resources. The book does not provide comprehensive coverage of the Internet, rather it gives the exact amount and level of information needed to perform a successful…

This study used focus groups, semi-structured interviews, and questionnaires to collect input for developing the Mann Library Gateway at Cornell University. This Web-based information system provides access to catalogs, indexes, directories, numeric datasets, full-text documents, and spatial files. Concluded that scholars would benefit from…