Discussion of electronic commerce focuses on Web site evaluation criteria and applies them to different industry groups in Korea. Defines six categories of Web site evaluation criteria: business function, corporate credibility, contents reliability, Web site attractiveness, systematic structure, and navigation; and discusses differences between…

Discussion of changes in the banking industry focuses on an analysis of 12 Internet banking operations in the United Kingdom. Topics include delivery strategies; customer demand and requirements; and an evaluation of banking Web sites that considers speed, content and design, navigation, interactivity, and security. (LRW)

This paper presents a case study on how benchmarking was used to determine how one organization's Web site compared to Web sites of related schools and professional organizations. Highlights include application of metrics, the Web site evaluation form, functional/navigational issues, content and style, and top site generalizations. (Author/LRW)

Describes a management system developed by BT Laboratories (United Kingdom) that is based on ISO 9001 using the World Wide Web, a hypermedia system, and part of the Internet. Subject matter is presented as an alphabetical list of linked entries, numerous navigational techniques are available, and searching options function within an index file.…

This paper provides an original Web Assessment Index that focuses on accessibility, speed, navigability, and content. Explains the scoring mechanism, applies the index to assess Web sites of all Spanish universities, and suggests future research. (Author/LRW)

Explains MOOsburg, a community-oriented MOO that models the geography of the town of Blacksburg, Virginia and is designed to be used by local residents. Highlights include the software architecture; client-server communication; spatial database; user interface; interaction; map-based navigation; application development; and future plans. (LRW)