Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

The Industrial Arts Leadership Development Project was conducted to (1) provide inservice training for teachers to improve the quality of instruction and supervision; (2) provide inservice training for minorities and persons with limited English capability; and (3) provide leadership development for inservice teachers, service staff, and…

A needs assessment instrument was developed to aid rural (upstate New York) school officials in implementing staff development programs and determining special staff development needs for serving handicapped students in the mainstream. Survey responses were gathered from 85 elementary and secondary teachers in 3 school districts over 2 counties.…

This guide was developed for workplace instructors involved in the Workplace Training Project. The Workplace Training Project was conducted by Lane Community College in Eugene, Oregon, in partnership with four area businesses to develop learner-centered competency-based workplace curricula covering the following topics: basic math, fractions and…