Focuses on the application of the Critical Incident Technique (CIT) in three studies at the Department of Information and Communications, Manchester Metropolitan University, United Kingdom. Examines staff-development needs as a key element in change in higher education; decision-making practices in small- to medium-size libraries; and development…

Stresses the importance of staff development as a key to effective operations in the electronic library, with emphasis upon the importance of staff development in the transition to the computerized library. Current library staffing, personnel in the electronic library, and the responsibility for staff development are discussed. (Author/JL)

Reports the findings of a questionnaire distributed to public libraries that serve populations over 100,000 that addressed the professional information needs of librarians. Three major areas are discussed: topics for staff involvement on a national level; conference program formats conducive for such involvement; and major concerns of public…

This paper begins by discussing the need for strong leadership in libraries to create adaptable organizations and to involve employees in the management process. The attributes of the new library leaders who can reach these goals are then discussed. It is suggested that they must: (1) be excellent communicators of values, goals, and new…