Students with low-incidence disabilities frequently receive less than optimal psychoeducational services because the specialized tests and instructional materials required to meet their idiosyncratic needs often are unavailable due to budget constraints, inadequate training of school personnel, and the difficulty school personnel have keeping…

Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

This article is designed to help public libraries provide support for people with mental retardation through the implementation of "Guidelines for Library Services for People with Mental Retardation", developed by the American Library Association. Topics include needs assessment; staff training; adaptive technology; resource formats,…

Discusses an in-service cross-training program designed for reference desk workers at the University of New Mexico Library. Describes the reference department and provides an overview of cross training. Highlights include training issues, a needs assessment questionnaire, program implementation, and evaluation. Four appendices provide sample…

This long range plan provides a framework for the establishment or expansion of programs to carry out the intent of the Library Services and Construction Act (LSCA), P.L. 95-123, as amended, in the state of Texas. It reflects input from four major sources: policies established by the Texas State Library and Archives Commission, deliberations of…

This publication was created to provide guidance to public service librarians, administrators and library directors on how to improve service to African Americans throughout California, promoting literacy, and providing materials by and about African Americans for the entire library community. One of the first issues the task force identified was…

Individuals and groups within the Nevada library community recognize the need for planned continuing education opportunities established both on the job and outside the work environment. Information about the needs for continuing education was obtained from a literature review, site visits, a review of written materials, and interviews with…

School media programs in a variety of settings within the state of Georgia that have proven to be successful are described in this publication from the Georgia Department of Education. For each entry, the school, media center, and specific program component of interest are described. The components include: (1) modernization of a media center…

This report presents results of a study in the United Kingdom to explore different understandings of outreach, its role in widening participation among people underrepresented in organized education, implications of doing outreach, and practical and ethical considerations involved. Chapter 1 addresses origins and meanings of outreach, including…