The term "outcome evaluation" has become one of the most popular terms among human service providers and those whose job it is to evaluate the impact of human service programs. In the public sector alone, there are over a hundred instruments in use to evaluate the impact of state human service programs. Most states, many providers, and…

This report presents an assessment of Department of Health, Education, and Welfare (DHEW) services delivery to American Samoans residing in California, Hawaii, and American Samoa. The evaluation includes analyses of human services needs, resources, and delivery. The effectiveness of human services delivery was assessed using interviews with Samoan…

The purpose of this study was to follow up two previous studies on the vocational rehabilitation needs of American Indians with disabilities and the effectiveness of projects authorized by the Rehabilitation Act of 1973, Title 1, Part D, Section 130 to meet those needs. A self-evaluative questionnaire was developed and mailed to the project…

This guide is concerned with productivity measurement and improvement in mental health centers, and focuses on the relationship between service outputs and available clinical staff, i.e., staff productivity. Staff productivity measures are described as useful in identifying existing levels of productivity, making comparisons to determine the…

This study, involving 357 mothers, assessed the type and scope of services provided to families participating in 63 early intervention programs. Analysis found that services were more related to child information and family instructional activities than to personal/family and resource assistance, and that home-based programs and center-based…

This case study illustrates one of the many possible ways to implement Kaufman's Organizational Elements Model (1992, 2000) for identifying and aligning organizational results and the means to achieve them. The model was applied in the context of a needs assessment effort between the Florida State University's Office for Needs Assessment &…

This report highlights the progress of the 15 statewide family advocacy projects funded by the Center for Mental Health Services of the U.S. Substance Abuse and Mental Health Services Administration during the 1993 fiscal year. Section 1 provides an historical background and a summary of the interim report. A qualitative description of the…

In January 1998-March 2000, a new statistical assessment and referral system to improve the job retention of welfare recipients participating in welfare-to-work programs was piloted in the welfare-to-work program serving two counties in southwestern Michigan. The assessment and referral system is based on statistical methods and uses…