Professional development is vital to the success of afterschool programs. Effective professional development enhances afterschool program quality by facilitating staff performance and knowledge; in addition, professional development is vital for improving student learning outcomes (Bouffard & Little, 2004; Hall & Surr, 2005; Joyce &…

Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

This qualitative study via an action research design explored adjunct faculty pedagogical perceptions at Butler County Community College (BC3) in Butler, Pennsylvania. Based on a preliminary study by the researcher, adjunct survey data was analyzed to determine if there was a need for pedagogy training and, if so, what adjuncts believed that…

Describes and evaluates a model for agency-based staff development training for a county mental health unit. Concludes it can be a useful way to identify and resolve problems. (Author/MCF)

A case study approach is taken to the development and operation of an inservice training program designed to help teachers work more effectively with children who have learning problems. The program's strengths and weaknesses are discussed, and possible modifications to the program are suggested. (JN)

Summarizes a national survey of the hospice community. Results indicated that the hospice community is attempting to meet the mental health training needs of its paid staff members and volunteers. However, more than half expressed a need for further training and a more systematic and comprehensive curriculum. (Author)

Four human resource managers present their recommendations for establishing training/human resource development departments. They discuss the following elements: chief executive office support, the role of formal needs analysis, the role of operating managers, market research, and having a sense of teamwork. (CT)

This report was developed to meet the staffing assessment requirements of the Vision 2000 program, an Arkansas effort to support a community-based service system to increase the independence, productivity, and integration of individuals with developmental disabilities. The staffing assessment portion of the program focused on three tasks: (1)…

Discusses several factors that may improve staff training on integrated library systems, including the application of andragogic learning theory, using effective on-the-job training techniques, the selection of trainers based on competencies, and visible administrative support during all phases of the staff training project. (37 references)…

A survey of 38 public and 58 private agencies found the most common rehabilitative services provided to consumers with visual impairment in 1999 were assistive technology evaluations and individual or group technologies training. Both public and private agencies had more difficulty recruiting than retaining staff to provide technology-related…

Family needs assessment is mandated within Head Start programs. Cen-Clear Child Services, Inc., a Head Start program in Pennsylvania, set out to evaluate and revise its approach to information-gathering and to involve families in the planning process using plans based on family strengths and designed to meet family goals. Based on a model designed…

Based on a needs assessment survey of American Society for Training and Development members, this sourcebook provides practical information for trainers in business and industry. The guide is organized in five chapters: "Program Evaluation: A Model for Technical Programs" (Dan Gehler); "Transfer of Training: Readiness--Have We Thought about It"…

To respond to the need for a coordinated system of training and training resources for West Virginia mental health personnel, the West Virginia Training Resources Center was established in 1979. Hospital and community mental health center administrators and staffs were surveyed to obtain program planning input, i.e., selection of trainee groups,…

This monograph, the second in a series of five, provides information for trainers on interdisciplinary team training and humanistic patient care in hospices. Designed to help outside trainers who may be invited by a hospice to conduct its training, the materials help instructors to understand the nature of hospices, to determine whether or not the…

Describes how focus groups comprised of speech-language professionals, paraprofessionals, general and special education teachers, and parents in Iowa were used to conduct a needs assessment of issues in staff development and use of paraprofessional personnel and to design job-relevant personnel development programs. An attached chart lists themes…