Investigates concerns among both disabled and able-bodied individuals concerning helping behavior in three settings: a sheltered workshop, a social activity group, and a university. Finds that helping did not appear to be a serious problem, and proposes 17 tentative "rules" for helping the handicapped. (KEH)

Discusses the importance of impression management, an individual's conscious attempt to exercise control over selected communicative behaviors and cues for purposes of making a desired impression. Provides a comprehensive conceptualization of the impression-management process, and demonstrates how this process can facilitate effective training of…

Discusses the importance of patient recall of health information and factors influencing and that are influenced by it. Concludes that highly expressive or effective speakers of the same sex are more helpful in promoting recall. (VLC)