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Peer reviewedGrover, Robert; Glazier, Jack – Library and Information Science Research, 1985
Presents conceptual framework for library and information science research and analyzes research methodology that has application for information science, using as example results of study conducted by authors. Rationale for use of qualitative research methods in theory building is discussed and qualitative and quantitative research methods are…
Descriptors: Comparative Analysis, Information Science, Interviews, Library Research
Peer reviewedHarris, Roma M.; Michell, B. Gillian – Library and Information Science Research, 1986
Public library users made judgments about the competence of reference librarians whom they observed in videotaped interviews. Two social factors were varied in the interviews: the gender of the librarian, patron, and observers; and the communication behavior exhibited by the reference librarian toward the patron. Nineteen references are cited.…
Descriptors: Competence, Interpersonal Communication, Librarians, Library Services
