This study evaluated the effects of feedback, task clarification and goal-setting on office behaviors and customer service of ten undergraduate participants that served as university advisors. A multiple baseline design was implemented across three target behaviors: client greeting, front-desk behaviors, and punctuality. During intervention the…

Discusses the nature of simulations in business education (how it differs from games and practice sets, purposes and disadvantages, and types of simulation) and the effectiveness of simulation in business education (evaluation, formal research). (CT)

Given the many changes in our students and their study and research practices, libraries are finding it necessary to seek new ways to reach these students. The Undergraduate Library at the University of Illinois at Urbana-Champaign created a new model to do so. Librarian's Office Hours are a hybrid of reference and instructional services that…

Describes a course designed to teach written business communications in a simulated business environment. Summarizes student response to the course. (AEA)

Assistant principal's initial impression is important. Research on office environments suggests impressions can be powerfully communicated to other adults through symbolic artifacts or aspects of physical setting that guide interpretation of social setting. These include office layout, neatness, lighting, the presence or absence of professionally…

Identifies behaviors that should be taught in the classroom to help the student adjust to the work world. They include poise in accepting criticisms and suggestions, concern for quality, and familiarity with the systems concept of office operations. (CT)

This audit report of State University of New York College at Old Westbury (OW) examined internal controls over cash, accounts receivable, student accounts, payroll checks, equipment and computer systems and whether these controls provided adequate safeguards and accurate records. The study audited the period April 1, 1993 through February 28, 1995…

The University of Rochester has developed a third-year medical school clerkship in which students spend the second half of the clerkship in the offices of practicing internists. Participating faculty are carefully chosen and trained. Experience indicates the approach is feasible, academically effective, and acceptable to students and faculty.…

The language arts program presented in this volume evolved from work with at-risk students at an inner-city high school in Tucson (Arizona). The original computerized literacy program sponsored by International Business Machines, the Principle of the Alphabet Literacy System (PALS), was expanded into a comprehensive 3-year program designed to meet…

This publication describes four highly regarded workforce development programs, concentrating on how they cultivate emotional intelligence--how they prepare trainees for the cultural demands of the workplace. Section 1 describes how ACHIEVE, Cabrillo Community College, Watsonville, California (CA) teaches business dress, skills and culture in two…

There is a growing consciousness of the importance of definite preparation for business occupations. People are realizing more than ever that better preparation for these occupations usually results in greater vocational efficiency and contributes to vocational and social happiness. Business men have recently taken a greater interest in commercial…

The extremely rapid development of new and diverse industries, the equally rapid modification of older industries and business practices, the reshaping of domestic and foreign business relationships, and recent economic changes indicate emphatically the growing responsibility of education for economic and business leadership. A continuing, capable…