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Peer reviewedHartung, Barbara W.; And Others – Journalism Quarterly, 1988
Determines whether the public knows of the newspaper ombudsman's role, and probes the effects of calling a newspaper on public perceptions of the newspaper's interest in accuracy and correcting errors. Finds that people who call the ombudsman are satisfied with the response to their complaint. (RS)
Descriptors: Media Research, Newspapers, Ombudsmen, Public Relations
Hartung, Barbara W.; JaCoby, Alfred – 1986
A study examined (1) whether the public knows of the newspaper ombudsman and his or her role at the newspaper, and (2) probed the effects of calling a newspaper on public perceptions of the newspaper's interest in accuracy and correcting errors. Two telephone questionnaires were completed by 152 of the 438 persons who had contacted the ombudsman…
Descriptors: Comparative Analysis, Media Research, Newspapers, Ombudsmen
