A survey of 754 older adults serving as ombudsmen in nursing facilities found that formal education and follow-up training enhanced efficacy. Negative initial training was the most important influence on diminished efficacy. Those with higher efficacy and more positive initial training expressed less worry. (SK)

Volunteers' reasons for interest in and skills they could employ as resident advocates in nursing facilities under the auspices of an ombudsman program were obtained from applications of 778 individuals. A unique feature of the research was that interests and skills were assessed prior to volunteer participation. In contrast to motivations for…