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Direct linkMichael A. Wahlgren – ProQuest LLC, 2024
This research focuses on identifying successful approaches used by university ombuds offices to enact change regarding dispute resolution options within their academic institute. The field of Ombuds has grown steadily in North America since the 1970s and is widely used by private industry, academia, and government organizations to deploy…
Descriptors: Change Agents, Ombudsmen, Higher Education, Administrator Role
